Refund policy

Welcome to Camelleo Oficial. We are committed to ensuring the satisfaction of our customers. This policy outlines our procedures and guidelines for returns and refunds, ensuring a smooth and customer-friendly experience.

1. Return Policy Eligibility for Returns: You may return the product within 30 days of receipt if it is in its original condition, unused, and with all its original packaging and accessories. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us immediately. We prioritize addressing these issues promptly.

2. Refund Policy Refunds for Defective Products: If your product is defective or damaged, you are eligible for store credit equivalent to the value of the purchased product. Refund Process: To initiate a refund, please contact our customer service team with your order details and a description of the issue. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refund as Store Credit: If your refund is approved, we will issue a store credit for the amount paid, which can be used for any future purchases on our website. Please note that we do not offer cash refunds.

3. Exclusions Certain types of items cannot be returned, such as perishable goods, customized products, and personal care goods. Please check our website for a detailed list of non-returnable items.

4. Shipping for Returns The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive store credit, the cost of return shipping will be deducted from your credit. 5. Contact Us For any questions or clarifications regarding our return and refund policy, please contact our customer support team at camelleooficial@gmail.com. Thank you for choosing Camelleo Oficial. We value your business and are committed to ensuring a satisfying shopping experience